Terms & Conditions

1. About Us & Scope

Horizon Time is a travel agency based at Ave Al Mhamid, 40000 Marrakech, Morocco, providing private day excursions, multi-day Sahara desert circuits, and airport/intercity transfers. All our trips are private — your own vehicle and driver, never a shared bus.

These terms govern bookings made via our website, WhatsApp, email or phone, together with the details in your written booking confirmation.

2. Booking & Confirmation

Tours are quoted on request: you tell us your dates, group size and preferences, and we send a written quote with the final price and itinerary. A booking exists only once we have confirmed it to you in writing (WhatsApp or email) — until then, no contract is formed.

Please check your confirmation carefully and tell us immediately if names, dates, pickup location or group size are wrong. The person making the booking must be at least 18 and accepts these terms on behalf of the whole group.

3. Prices & Payment

Prices are quoted per booking in EUR, MAD, USD or GBP and confirmed before your trip — no hidden fees.

We do not require a deposit for standard bookings. You pay on the day of your trip, directly to our staff, in cash (Moroccan dirham, euro, US dollar or British pound). Card payment on pickup may be available on request — tell us in advance so we can arrange it. For some peak-date or custom multi-day itineraries we may ask for a partial advance payment; if so, we will always state it clearly in writing before you confirm.

4. Cancellation & Changes

Cancel free of charge up to 24 hours before your scheduled pickup time — on every service we offer, day trips and multi-day circuits alike. To cancel, message us on WhatsApp or email; the cancellation takes effect when we receive it.

Inside 24 hours or in case of a no-show: because we have already reserved your driver, vehicle and any camp or hotel nights, a cancellation charge may apply to cover non-recoverable costs. We will always tell you the amount before charging it.

Date changes and itinerary adjustments are free whenever availability allows — just ask. If we must cancel a trip ourselves (rare — e.g. unsafe weather or road closures), you choose between a full refund of anything paid or a rescheduled date.

5. Refunds

Since most trips are paid on the day, refunds are rarely needed. Where money was paid in advance and a refund is due under these terms (for example, we cancel the trip), we refund to the original payment method within 10 business days.

6. What's Included & Excluded

Each tour page and your quote lists exact inclusions. Typically included: private air-conditioned vehicle with driver, hotel/riad pickup and drop-off, and the activities stated in the itinerary. Typically excluded unless stated: lunches and drinks, entrance fees to optional sites, tips, and personal expenses. If something matters to you, ask before booking — we confirm it in writing.

7. Traveller Responsibilities

You are responsible for having valid travel documents and your own travel insurance. Tell us in advance about dietary needs, mobility issues, infants needing seats, or health conditions that could affect the trip — the Atlas roads and desert terrain are not suitable for everyone.

We may decline or end a trip for unsafe or abusive behaviour, without refund for unused services.

8. Liability & Insurance

We operate with licensed vehicles and drivers and carry the insurance required for tourist transport in Morocco. Our liability is limited to the price paid for the affected service. We strongly recommend comprehensive travel insurance covering medical costs, cancellations and activities such as camel trekking.

9. Force Majeure

We are not liable for failures caused by events beyond our reasonable control — extreme weather, natural disasters, road closures, strikes or government restrictions. In such cases we will offer the best available alternative or a refund of services not delivered.

10. Photos, Reviews & Communications

With your permission we may use photos taken during your trip on our channels. Reviews you share with us may be shown on the website. You can withdraw either permission at any time by telling us.

11. Privacy

Personal data collected during booking is handled as described in our Privacy Policy, and our use of cookies is described in our Cookie Policy.

12. Governing Law & Complaints

These terms are governed by Moroccan law; any dispute falls under the jurisdiction of the courts of Marrakech. If something goes wrong, contact us first — we resolve the vast majority of issues directly and quickly.

Contact: contact@horizon-time.com · +212 661 666 324 (WhatsApp) · Ave Al Mhamid, 40000 Marrakech.